Terms of Service

This website is operated by Victoria Blum Florist. Throughout these Terms of Service, “we”, “us” and “our” refer to Victoria Blum Florist.

By accessing this website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

Products and Flower Availability

Fresh flowers and foliage are seasonal natural products. Availability may be affected by the season, weather, market supply and flower quality.

We make every effort to create your order as closely as possible to the product description and photographs. However, individual flowers, foliage, colours, stem lengths, maturity and arrangement style may vary.

When a particular flower or foliage is unavailable or does not meet our quality standards, we may substitute it with a suitable alternative of equal or greater value while preserving the overall style, colour palette and value of the arrangement wherever possible.

Natural characteristics such as minor variations in colour, shape, texture or markings are not necessarily defects.

Product Images

We make every effort to display our products and colours accurately. However, colours may appear differently depending on your device and screen settings. As flowers are natural and seasonal, each arrangement will be unique.

Orders and Payment

Orders are subject to acceptance, product availability and successful payment.

All prices are displayed in Australian dollars. Product descriptions, availability and prices may be updated without notice before an order is placed.

If an incorrect price or product information is identified after an order is submitted, we will contact you and offer the option to proceed with the corrected order or cancel it for a refund.

We do not offer price matching.

Delivery Information

Customers must provide complete and accurate delivery information, including the recipient’s name, address and telephone number.

We are not responsible for delays or unsuccessful delivery caused by incorrect or incomplete information supplied by the customer. An additional delivery fee may apply if redelivery is required.

Requested delivery times are preferences only and cannot be guaranteed. Delivery may also be affected by traffic, weather, access restrictions and circumstances beyond our reasonable control.

Alcohol Products

Alcohol is available only as part of a genuine floral gift. The purchaser and recipient must be aged 18 or over. Alcohol-containing orders cannot be collected, delivered to the purchaser or delivered outside 7:00am–7:00pm. A maximum of two litres of alcohol may be included in each gift.

Cancellations, Refunds and Quality Concerns

Cancellations, refunds, replacements and quality concerns are handled in accordance with our Refund Policy and the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded.

Website Availability

We may update, suspend or discontinue any product or part of this website without notice. We do not guarantee that the website will always be available or free from technical errors.

Intellectual Property

Unless otherwise stated, the content on this website—including text, photographs, graphics, branding and design—is owned by or licensed to Victoria Blum Florist. It must not be copied, reproduced or used for commercial purposes without prior written permission.

Governing Law

These Terms of Service are governed by the laws of New South Wales, Australia.

Contact Us

If you have questions about these Terms of Service, please contact us:

Email: hello@victoriablum.com.au
Phone: 0456 964 471