Shipping and Delivery Policy

Sydney Delivery

Victoria Blum Florist delivers throughout the Sydney metropolitan area. Delivery fees are calculated at checkout according to the destination suburb.

For same-day delivery, please place your order before:

• 1:00pm Monday to Friday

• 11:00am Saturday

We are closed on Sundays. Orders placed after the applicable cut-off may be delivered on the next available delivery day.

Delivery Windows

Our standard delivery windows are:

• Business addresses: 9:00am–5:00pm

• Residential addresses: 9:00am–7:00pm

Requested delivery times are treated as preferences and cannot be guaranteed. Traffic, weather, access restrictions and other circumstances beyond our reasonable control may affect delivery times.

If a significant delay occurs, we will contact you as soon as reasonably possible.

Delivery Information

Please provide the recipient’s complete and accurate:

• Name

• Delivery address

• Telephone number

• Business, hospital, hotel or building details where applicable

Victoria Blum Florist is not responsible for delays or unsuccessful delivery caused by incorrect or incomplete information supplied with the order.

Authority to Leave

If no one is available to accept the delivery, our driver may use reasonable professional judgment to leave the flowers in a safe and sheltered location.

Where flowers are delivered to a business, hotel, hospital, apartment building or secure premises, delivery to reception, concierge, security personnel or an authorised loading area will be considered successful delivery.

Once an order has been delivered in accordance with the supplied instructions, responsibility for its care or safety passes to the recipient, subject to any rights that cannot be excluded under Australian Consumer Law.

Unsuccessful Deliveries

If delivery cannot be completed, we will contact you using the details provided with the order.

An additional delivery fee may apply for:

• A second delivery attempt

• Redirection to another address

• Return of the order to Victoria Blum Florist

You may also arrange collection from our Darlinghurst studio where appropriate.

Product Availability

If an item is unavailable or cannot be fulfilled, we will contact you promptly to discuss a suitable substitution, alternative product or refund.

After placing your order, you will receive an email confirmation containing your order details. Please review this information and contact us promptly if anything is incorrect.

Interstate and International Orders

Victoria Blum Florist is a member of Interflora™ and can assist with flower orders across Australia and internationally through the Interflora network.

Products, prices, delivery timeframes and availability may vary according to the destination and fulfilling florist. Please contact us to discuss an interstate or international order.

Returns and Quality Concerns

Fresh flowers are perishable and cannot generally be returned for change of mind. If you have concerns about the condition or quality of an order, please refer to our Refund Policy and contact us as soon as possible.

Nothing in this policy excludes, restricts or modifies rights available under Australian Consumer Law.

Contact Us

Email: hello@victoriablum.com.au
Phone: 0456 964 471