Refund policy

Refunds and Fresh Flower Guarantee

Fresh flowers are naturally perishable. Their lifespan varies depending on the flower variety, season, environment and care. With appropriate care, most cut flowers can generally be expected to last between three and seven days.

Change of Mind

Please choose your products carefully. We do not offer refunds or exchanges if you change your mind or select the wrong product.

This does not affect your rights under the Australian Consumer Law.

Delivery Information

Customers are responsible for providing complete and accurate delivery details, including the recipient’s address and telephone number.

If delivery is unsuccessful because incorrect or incomplete information was supplied, a refund will not be provided and an additional delivery fee may apply for redelivery.

Quality Concerns

If you are concerned about the quality, freshness or condition of your flowers, please contact us as soon as possible—preferably within 24 hours of delivery or collection.

Please provide:

  • Your order number or proof of purchase

  • A clear description of the issue

  • Photographs showing the flowers and arrangement

Please retain the original flowers while we assess your concern, where reasonably possible. We may request that the flowers be returned or collected to help us determine the cause of the problem.

Where the flowers do not meet the consumer guarantees under the Australian Consumer Law, we will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances.

Approved refunds will be returned using the original payment method unless otherwise agreed. Electronic refunds may take up to three business days to appear, depending on your financial institution.

Flower Care

To help your flowers last as long as possible:

  • Place them in a clean vase filled with fresh water.

  • Recut the stems on an angle using clean, sharp scissors or secateurs.

  • Check the water level daily.

  • Clean the vase and replace the water every two days.

  • Keep flowers away from direct sunlight, heat, draughts and air conditioning.

For assistance, please contact Victoria Blum Florist on 0456 964 471 or email hello@victoriablum.com.au.